Privacy policy.
Privacy Policy for TwixTalk.com
Effective Date: November 27, 2025
At TwixTalk.com ("TwixTalk", "we", "us", or "our"), your privacy is of utmost importance. This Privacy Policy outlines our commitment to protecting your privacy and describes how we handle information when you use our website (twixtalk.com), web app or mobile app (“TwixTalk App”)
Our Commitment to Your Privacy
We are committed to minimizing the collection of personal information and ensuring that any information we do collect is handled with care and transparency. Our primary goal is to provide a service that helps you stay connected and organized without compromising your personal data.
Information We Do Not Collect or Disclose
TwixTalk is designed with your privacy in mind. We specifically do not intentionally collect, store, or otherwise process personal information that identifies you or your "Loved Ones" beyond what is absolutely necessary for the core functionality of our service and the limited analytics described below.
No Sale or Sharing of Personal Information: We will not sell, rent, or otherwise disclose your personal information or the personal information of your "Loved Ones" (as provided by you) to third parties for their marketing or any other purposes, except as described in the "Third-Party Services" section regarding Google Analytics.
No Use for Advertising or Profiling: We do not use any information you provide for targeted advertising or behavioral profiling. Google Analytics data is used in an aggregated, anonymized form for website improvement.
Minimal Data Retention: We aim to retain data only as long as it is necessary to provide our service to you, or as retained by our third-party analytics provider according to their policies.
Information We May Collect (Passively or for Core Service Functionality)
While we strive to collect as little personal data as possible, certain information is often handled by websites by default or is essential for the service to function:
Account Information: When you sign up for TwixTalk, you will provide an email address and create a password. This information is used solely for the purpose of creating and securing your account, and for communicating with you about your service (e.g., password resets, important service updates).
Content You Upload: When you use TwixTalk to log notes, documents, prescriptions, vitals, contacts, pictures, and appointments for your "Loved Ones," this information is stored on our secure servers. This content is solely for your use within the TwixTalk platform and is accessible only to you and those you explicitly invite and grant access to within your private account.
Usage Data (Google Analytics): We use Google Analytics to help us understand how visitors use our website. Google Analytics collects information such as your IP address (which is anonymized where possible), browser type, operating system, referring pages, pages visited, and the dates/times of visits. This data is used to analyze trends, administer the site, track users' movements around the site, and gather demographic information about our user base as a whole. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. For more information on Google Analytics privacy practices, please visit Google's privacy policy. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.
Cookies: We may use "cookies" – small data files stored on your device – to enhance your experience. These cookies are typically used for:
Authentication: To keep you logged in to your account.
Session Management: To understand how you interact with our site during a single session.
Preferences: To remember your settings.
Analytics: Cookies set by Google Analytics to collect anonymous usage data.
You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Mobile App Specific Information
This Privacy Policy applies to both our website (twixtalk.com) and our mobile application ("TwixTalk App"). When you use the TwixTalk mobile app:
Device Permissions: The app may request permissions to access your camera (for photo uploads), storage (for documents and images), and notifications (for appointment reminders). These permissions are used solely for the app's core functionality.
Push Notifications: We use cloud messaging services to send you appointment reminders and important updates. Your device token is stored securely and used only for these notifications.
Crash Reporting: We use crash reporting services to help us identify and fix app issues. This service collects anonymous crash reports and device information to improve app stability.
Image Moderation: Images uploaded through the app are automatically scanned using Google Cloud Vision SafeSearch to prevent inappropriate content. Images that fail moderation are automatically deleted.
How We Use Information
We use the limited information we collect strictly for the following purposes:
To provide, operate, and maintain our website and service.
To enable you to create and manage profiles for your "Loved Ones" and log updates.
To facilitate secure access to your account.
To improve, personalize, and expand our website and service based on anonymous, aggregated usage data.
To send you essential service-related communications (e.g., account updates, security notices).
To ensure the security and integrity of our service and prevent fraud.
Data Security
We implement reasonable security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Third-Party Services
We may use third-party service providers to facilitate our service. These include:
Cloud Infrastructure Services: For securely storing and managing your data, including account information and content you upload.
Analytics Services: For understanding how our service is used (data is aggregated and anonymized).
Push Notification Services: For sending you appointment reminders and important updates.
Content Moderation Services: For automatically scanning uploaded images to prevent inappropriate content.
Email Delivery Services: For sending essential service-related communications.
These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose, except as permitted by their own privacy policies. We carefully select service providers who adhere to strong privacy and security standards.
Links to Other Sites
Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Service is intended for use by adults (individuals aged 18 or older) who will create and manage accounts. The TwixTalk account holder (the user logging in) must be at least 18 years old.
While our service allows adult users to create profiles for "Loved Ones" who may be children, these children do not have direct accounts, login credentials, or direct interaction with our Service. All information about a child "Loved One" is provided and controlled solely by the adult account holder. We do not knowingly collect personal information directly from children.
If we become aware that a child under 18 has created an account or provided us with personal information directly, we will take steps to delete such information from our servers. If you are a parent or guardian and you believe your child has created an account or directly provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
legal@TwixTalk.com